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ORDER FULFILLMENT AND
RETURN POLICY INFORMATION
100% SATISFACTION GUARANTEED: If for some reason you are not
satisfied with your purchase you may return it within the first 30 days from
the shipping date. We will gladly exchange it or provide you with a full
refund (minus any shipping charges) for the merchandize that you purchased.
All returned items must be in their original box and include all packing
materials, manuals, warranty cards, accessories and be in an unused
saleable condition.
ORDER FULFILLMENT: SJL Products Inc. (
www.MotorcycleRadar.com ) ships most in-stock items within 48 hours of
order placement Monday thru Saturday. Orders for items that are not
in-stock, typically ship within 5 business days of order placement.
Customers are notified via email the day the merchandize leaves the
factory. Appropriate tracking information is provided within the email so
that you may track your product delivery.
STANDARD SHIPPING WITHIN THE UNITED STATES: All orders within the
United States ship via United States Postal Service (standard shipping).
Standard shipping and handling charges will be invoiced during the on-line
order process. Typical United States Postal Service shipments take
3-10 business days for delivery throughout the United States after the order
has been fulfilled.
EXPRESS
DELIVERY: Upon customer request, SJL Products Inc. will ship via
Fedex 3-day, 2-day or next day delivery to locations where these services
are available and when all products are in stock at the time the order is
placed. Please contact us via phone (toll free 1-855-861-3339) or
email (sjlproducts@ix.netcom.com)
to make arrangements for express delivery service and to provide payment for
express delivery shipping fees.
STANDARD INTERNATIONAL SHIPPING: SJL Products Inc. ships products
internationally via the United States Post Office. Typical delivery times
take from 5 to 20 business days. During the on-line order process, customers
who desire shipment to Canada must select "Air Mail (Canadian orders)".
For shipment to other countries select "Air Mail (Foreign)". The
shopping cart will calculate the correct shipping and handling fees and add
them to your order.
SHIPPING INSURANCE: High value orders are shipped insured and
typically require signature upon delivery. Please inspect all
new deliveries prior to signing for the merchandize. Any inconsistencies,
damage, or abnormalities must be noted in writing and returned according to
the damaged shipment return policy.
RETURN POLICY : No products shall be returned without an RGA (Return
Goods Authorization) number. There are two ways to receive an
RGA number:
1)
1. Send an email to: sjlproducts@ix.netcom.com
stating your order number, the reason for the merchandize return (DAMAGED IN
SHIPPING, DEFECTIVE PRODUCT, INCORRECT PRODUCT, DISSATISFIED, WARRANTY
REPAIR, REPAIR). If
dissatisfied please state the reason(s) why. Also indicate if you desire an
exchange or a refund. Or,
2) 2.
Call our toll free number: 1-855-861-3339 to request an RGA, and provide the
information as stated in item 1 above.
All
returned items (within the first 30 days of your order) must be in their
original box and include all packing materials, manuals, warranty cards,
accessories and be in an unused saleable condition. All returned items must be
accompanied by a valid RGA number provided by MotorcycleRadar.com. Returns
may be subject to a 15% restocking if they are not returned according to the
return policy instructions. Additionally merchandize may be deemed not
refundable if they have been abused, improperly installed, damaged by
accident, damaged during installation, misuse, or environmental factors.
Please
include a copy of your email including your RGA number and return
merchandize to:
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