PRODUCTS

Radar Detectors

Adaptiv
Escort
Beltronics
Laser Jammers
Adaptiv
Escort
Built-in Systems
Escort
Alert Devices
Radar Screamer
RS Visual Alert
H. A. R. D.
Mounts
Mount Applications
Techmount
Mount Accessories
Super Saver Systems
System 1
System 2
Accessories
Radar Accessories
Powerlet
Spare Parts
Quick Stand
Yellow Box
 

Policy

ORDER FULFILLMENT AND RETURN POLICY INFORMATION

100% SATISFACTION GUARANTEED:   If for some reason you are not satisfied with your purchase you may return it within the first 30 days from the shipping date.  We will gladly exchange it or provide you with a full refund (minus any shipping charges) for the merchandize that you purchased.  All returned items must be in their original box and include all packing materials, manuals, warranty cards, accessories and be in an unused saleable condition.

ORDER FULFILLMENT:   SJL Products Inc. ( www.MotorcycleRadar.com ) ships most in-stock items within 48 hours of order placement Monday thru Saturday. Orders for items that are not in-stock, typically ship within 5 business days of order placement.  Customers are notified via email the day the merchandize leaves the factory.  Appropriate tracking information is provided within the email so that you may track your product delivery.

STANDARD SHIPPING WITHIN THE UNITED STATES:  All orders within the United States ship via United States Postal Service (standard shipping).  Standard shipping and handling charges will be invoiced during the on-line order process.  Typical United States Postal Service shipments take 3-10 business days for delivery throughout the United States after the order has been fulfilled.

EXPRESS DELIVERY:   Upon customer request, SJL Products Inc. will ship via Fedex 3-day, 2-day or next day delivery to locations where these services are available and when all products are in stock at the time the order is placed.  Please contact us via phone (toll free 1-855-861-3339) or email (sjlproducts@ix.netcom.com) to make arrangements for express delivery service and to provide payment for express delivery shipping fees.     

STANDARD INTERNATIONAL SHIPPING: SJL Products Inc. ships products internationally via the United States Post Office.  Typical delivery times take from 5 to 20 business days. During the on-line order process, customers who desire shipment to Canada must select "Air Mail (Canadian orders)".  For shipment to other countries select "Air Mail (Foreign)".  The shopping cart will calculate the correct shipping and handling fees and add them to your order.

SHIPPING INSURANCE:  High value orders are shipped insured and typically require signature upon delivery.   Please inspect all new deliveries prior to signing for the merchandize.  Any inconsistencies, damage, or abnormalities must be noted in writing and returned according to the damaged shipment return policy.

RETURN POLICY :  No products shall be returned without an RGA (Return Goods Authorization) number. There are two ways to receive an RGA number:

1)  1. Send an email to:  sjlproducts@ix.netcom.com stating your order number, the reason for the merchandize return (DAMAGED IN SHIPPING, DEFECTIVE PRODUCT, INCORRECT PRODUCT, DISSATISFIED, WARRANTY REPAIR, REPAIR).  If dissatisfied please state the reason(s) why.  Also indicate if you desire an exchange or a refund. Or,

2)   2. Call our toll free number: 1-855-861-3339 to request an RGA, and provide the information as stated in item 1 above.   

All returned items (within the first 30 days of your order) must be in their original box and include all packing materials, manuals, warranty cards, accessories and be in an unused saleable condition. All returned items must be accompanied by a valid RGA number provided by MotorcycleRadar.com.  Returns may be subject to a 15% restocking if they are not returned according to the return policy instructions.  Additionally merchandize may be deemed not refundable if they have been abused, improperly installed, damaged by accident, damaged during installation, misuse, or environmental factors.

Please include a copy of your email including your RGA number and return merchandize to:

SJL Products, Inc.
Attn: Service Department
PO Box 189
Jefferson, MA 01522

 

WARRANTIES:  If you experience a problem with your radar detector or any other product purchased from our website we would be glad to assist with your warranty claim.  You must obtain an RGA number as described above before returning any products under warranty.

TO PURCHASE ADDITIONAL SHIPPING FEES:   Some countries and/or special express shipping rates may require that additional shipping charges be added to you order.  Or you may have selected the incorrect shipping destination when you placed your order.  If we request that you pay for additional shipping charges please do so by selecting the proper amount using any combination of the below buttons.  Payment for additional shipping is done in the same manner as making a product purchase from our website.  Just click on the "Add to Cart" button and then provide the requested information. All prices are in US dollars.

$1.00 Additional Shipping

$4.00 Additional Shipping

$5.00 Additional Shipping

$6.00 Additional Shipping

$8.00 Additional Shipping

$10.00 Additional Shipping

$11.00 Additional Shipping

$12.00 Additional Shipping

$13.00 Additional Shipping

$14.00 Additional Shipping

$15.00 Additional Shipping

$16.00 Additional Shipping

$18.00 Additional Shipping

$20.00 Additional Shipping

$25.00 Additional Shipping

Copyright 2000-2016 SJL Products, Inc., Jefferson, MA